Become a client
Start your logistics partnership
Onboarding is straightforward and transparent. Importers, exporters, manufacturers and distributors can set up services quickly, with every document done right.
Onboarding process
Five simple steps
Complete the client intake form
Company information, primary contacts and the services you need.
Submit required documentation
W-9, Customs Power of Attorney and other documents for your services.
Review & verification
The IEL team reviews your information and verifies documentation.
Client consultation
A logistics specialist reviews your requirements, imports and goals.
Account activation
Once approved, your account is activated and services can begin.
Required documents
What to have ready
Pick the service you need. We show each document and what it is for, in plain words.
Customs brokerage- Customs Power of AttorneyLets IEL file with U.S. Customs on your behalf. You can sign it online.
- IRS documentationYour company's IRS number or EIN.
- W-9The IRS form with your company name and tax ID.
- Importer informationLegal name, address and contact for the importer of record.
- ACH authorizationSet up secure electronic payments through Koverly, our payment partner. Never send bank details by email.
- Additional compliance documentsOnly if your products need them, for example FDA or USDA paperwork. We will tell you.
Missing something? Send what you have. Our team will tell you what is left.
Warehousing- Company informationLegal name, address and main contact.
- Billing informationWho receives invoices and how you pay.
- Receiving instructionsWhat arrives, when, and how it should be handled.
- Product informationWhat the goods are and how they are packed and stored.
Missing something? Send what you have. Our team will tell you what is left.
Transportation- Shipping informationOrigin, destination, weight and pallet count.
- Pickup requirementsAddress, hours, dock and contact at pickup.
- Delivery instructionsWhere it goes, appointment needs and the contact there.
Missing something? Send what you have. Our team will tell you what is left.
Mexico logistics- Company informationLegal name, address and main contact.
- Product informationDescription and tariff details of the goods.
- Logistics requirementsVolumes, frequency and destinations in Mexico.
- Cross-border documentationInvoices, packing lists and Mexico customs papers.
Missing something? Send what you have. Our team will tell you what is left.
New client intake form
Open your account
Four short steps. You can upload documents now or send them later.
After you send it
- Within 24 hoursThe right department reviews your application.
- ConsultationA specialist calls you about your needs.
- Service setupWe configure your account and workflows.
- Ready to shipYou are active as an IEL customer.
- Company
- Contact & address
- Services & documents
- Review and send
Thank you. We received your request.
Our team will review it and contact you within one business day. If it is urgent, call 619-576-3660.
This is a preview: nothing was sent. On the live site this request goes to the IEL team.
How do I become a client?
Complete the New Client Intake Form and submit the required onboarding documents.
What documents may be required?
Depending on your services: W-9, Customs Power of Attorney, business information, ACH authorization and supporting compliance documents.
How long does onboarding take?
It depends on the services requested and the documents provided. Our goal is to activate qualified customers as quickly as possible.
Is there a cost to onboard?
No. The onboarding process has no application fee.
Can I use multiple services?
Yes. Customers often combine customs brokerage, warehousing, transportation and Mexico logistics.
Can I start with one service and add others later?
Yes. Services can be expanded as your business grows.